Privacy Policy for sambangra.com
1. Introduction
At sambangra.com, we are fully committed to safeguarding the privacy and personal data of our users. Respect for your privacy is central to everything we do, and we uphold the highest standards of data protection in compliance with applicable data protection and privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines how we collect, handle, store, share, and protect your personal data when you interact with our website and services.
2. Scope of this Policy and Our Role as Data Controller
This Privacy Policy applies to all personal data collected, processed, or stored by Sambangra Ltd through sambangra.com. Sambangra Ltd acts as the data controller for all such data, meaning we determine the purposes and means of processing your personal information. This policy applies regardless of whether you are a customer, site visitor, or any other user of our services.
3. Categories of Data We Process
We collect and process the following categories of personal data:
– Usage Data: Includes information about your interactions with sambangra.com, such as IP address, browser type, geographic location, time zone, access times, and browsing patterns.
– Account Data: Includes your name, address, email address, phone number, login credentials, and other identifiers you provide when creating or updating a user account.
– Profile Data: Includes your purchase history, product preferences, behavioral information derived from onsite interactions, and other choices or interests as indicated on your profile.
– Communication Data: Includes your contact information, content of inquiries or feedback submitted via our contact forms or email communications, support request history, and correspondence metadata.
– Technical Data: Includes device information (such as device model, operating system, MAC address), system configurations, mobile network data, and performance diagnostics.
– Transaction Data: Includes records of products purchased, billing and shipping addresses, payment details (processed through secure third-party platforms), and associated financial or logistic data.
– Preference Data: Includes your communication and marketing preferences, and information you provide related to your interests in products or events.
4. Legal Bases for Processing Personal Data
Our processing of your personal data relies on the following legal bases:
– Performance of a Contract: To fulfill our contractual obligations to you, such as processing orders and delivering goods or services.
– Legitimate Interests: To improve our website, enhance user experience, manage our business operations efficiently, prevent fraud, and ensure network and information security. These interests do not override your rights and freedoms.
– Consent: Where required, we obtain your explicit consent—especially for marketing communications, cookies, and other optional data uses.
– Legal Obligation: In instances where we are required to comply with regulatory obligations, such as tax or consumer protection laws.
5. Your Rights Under GDPR and CCPA
Subject to applicable laws, you have the following rights concerning your personal data:
– Right of Access: To request confirmation and a copy of the personal data we hold about you.
– Right of Rectification: To request correction of inaccurate or incomplete data.
– Right of Erasure: To request deletion of your personal data, subject to certain conditions and exemptions.
– Right to Restrict Processing: To limit our processing of your data where certain conditions apply.
– Right to Data Portability: To obtain a copy of your data in a structured, commonly used, machine-readable format and transmit it to another provider.
– Right to Object: To object to processing where we rely on legitimate interests or direct marketing purposes.
To exercise any of these rights, contact us at [email protected]. We will respond to verified requests in accordance with applicable laws.
6. Security Measures
We implement industry-standard technical and organizational measures to ensure a high level of data security, including but not limited to:
– Encryption of data in transit and at rest
– Strict access control mechanisms to limit employee access based on necessity
– Regular secure backups and disaster recovery protocols
– Security training for personnel handling personal data
– Ongoing monitoring and assessments of our information systems
7. International Data Transfers
Sambangra Ltd may process data outside of your jurisdiction, including countries which may not offer equivalent protection under local laws. Where such transfers occur, we use appropriate safeguards such as Standard Contractual Clauses approved by the European Commission or similar contractual provisions recognized under applicable privacy laws. These mechanisms ensure that your personal data is accorded an adequate level of protection globally.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, including legal, regulatory, and reporting obligations. Specific timelines are as follows:
– Account Data: Retained for as long as your account remains active and for a period thereafter for administrative and legal purposes.
– Transaction Data: Retained for at least seven years to comply with tax and revenue laws.
– Communication Data: Retained for three years from the last date of contact.
– Usage and Technical Data: Retained for analytical purposes for no more than 24 months.
– Marketing and Preference Data: Retained until withdrawal of consent or opt-out request.
9. Cookie Policy
sambangra.com uses cookies and similar tracking technologies for various purposes. Cookies are small data files placed on your device to improve performance, enhance user interactions, and understand how visitors use our site.
We use the following types of cookies:
– Essential Cookies: Necessary for website functionality and cannot be disabled.
– Functional Cookies: Enable customization and enhanced features like remembering preferences.
– Analytical Cookies: Help us understand how users engage with the site to improve performance and usability.
– Performance Cookies: Optimize loading times and interactions across the website.
10. Cookie Management and Compliance
In compliance with GDPR and CCPA, we provide a cookie consent banner upon your first visit, allowing you to manage your cookie preferences. You may adjust your cookie settings or withdraw consent at any time via our website’s cookie consent tool, or by modifying browser settings.
Where required, we obtain affirmative, prior opt-in consent for non-essential cookies. For California residents, cookie data may qualify as “personal information” and is subject to Do Not Sell My Personal Information provisions, which we honor.
11. Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect or solicit personal data from minors without verifiable parental consent. If we learn that we have collected such data without appropriate authorization, we will take immediate steps to delete it. If you believe a child has provided personal information to sambangra.com, please contact us at [email protected].
12. Policy Updates and Notifications
We reserve the right to update or amend this Privacy Policy to reflect changes in our data practices, technology, or legal obligations. Substantive changes will be communicated clearly via our website, and where required by law, we will seek your consent prior to implementing such updates. Users are encouraged to periodically review this policy to remain informed of how their data is protected.
13. Contact Us
If you have any questions, concerns, or would like to exercise your privacy rights, please contact our data protection team at:
Email: [email protected]
Website: https://sambangra.com
We are committed to addressing privacy concerns promptly and transparently.
Compliant and Responsible Data Management
sambangra.com is committed to full compliance with GDPR, CCPA, and other relevant privacy legislation. If you wish to raise a concern or believe your rights may have been violated, we welcome your feedback and will do our utmost to resolve the issue professionally and lawfully. Please write to us at [email protected].